WorkLatch Support
Need help with WorkLatch? This page explains how to contact us and where to find help for account, billing, privacy, messaging, security, and compliance questions.
Contact WorkLatch
Email: support@worklatch.tech
WorkLatch does not guarantee 24/7 live support, phone support, same-day responses, or a particular response or resolution time.
We use reasonable efforts to review and respond to legitimate support requests.
Do not send passwords, full payment-card numbers, CVVs, or other unnecessary sensitive credentials.
Business Account Support
Business Customers and Authorized Users may contact WorkLatch for help with:
- account access;
- setup;
- business configuration;
- telecommunications or call-forwarding issues;
- Rescue functionality;
- job packets or uploads;
- account permissions;
- technical problems; or
- suspected unauthorized account access.
Some carrier, telephone, forwarding, internet, or device issues may involve systems outside WorkLatch’s direct control.
Billing and Cancellation Support
Contact WorkLatch regarding:
- subscription status;
- cancellation;
- duplicate charges;
- incorrect charges;
- payment failures;
- post-cancellation charges;
- refund questions; or
- other billing concerns.
WorkLatch subscriptions currently renew monthly until canceled.
Unless otherwise stated, cancellation is intended to take effect at the end of the current paid billing period, with paid access continuing through that date.
If self-service subscription-management tools are available in your account, you may use those tools to manage your subscription.
Submitting a support message by itself does not necessarily cancel a subscription unless WorkLatch confirms cancellation has been completed or scheduled.
Refund & Cancellation Policy:
https://www.worklatch.tech/refund-policy
SMS and Rescue Messaging Help
WorkLatch facilitates customer-care Rescue messages for participating service businesses.
If you received a WorkLatch Rescue message, it should identify the Business Customer that the message concerns.
HELP
You may reply:
HELP
to a WorkLatch Rescue message for messaging assistance.
You may also contact:
STOP
You may reply:
STOP
to request suppression of future WorkLatch Rescue messaging associated with the applicable Business Customer.
Wireless carriers, telecommunications providers, or messaging platforms may apply additional or broader opt-out restrictions.
STOP does not create a Rescue Activation or another Rescue Link.
WorkLatch does not currently publish a guaranteed START or UNSTOP re-enrollment process.
SMS/Messaging Terms:
https://www.worklatch.tech/sms-terms
Privacy Requests
You may contact WorkLatch regarding:
- access;
- correction;
- deletion;
- a copy or export where appropriate;
- questions about collection or use of information; or
- other applicable privacy rights.
Send privacy requests to:
Identify the message as a privacy request and provide enough information for WorkLatch to understand which account, telephone number, Rescue interaction, Business Customer, or other information the request concerns.
WorkLatch may verify identity or authority before fulfilling a request.
Deletion is not necessarily absolute. WorkLatch may retain information where reasonably necessary or legally permitted for billing, telecom consent or opt-out evidence, fraud/security prevention, disputes, legal claims, agreement enforcement, or legal/regulatory obligations.
Privacy Policy:
https://www.worklatch.tech/privacy
Report Abuse or Prohibited Use
You may report suspected:
- spam or unsolicited messaging;
- fraud or scams;
- phishing or impersonation;
- misuse or resale of Caller information;
- attempts to bypass consent or opt-out controls;
- unlawful or abusive content;
- malicious uploads;
- security abuse;
- account compromise;
- telecommunications abuse; or
- other policy violations.
Send reports to:
WorkLatch may investigate legitimate reports and may restrict accounts, messaging, telecommunications functionality, uploads, or other features where reasonably necessary.
Acceptable Use Policy:
https://www.worklatch.tech/acceptable-use
Security Concerns
If you believe you discovered a security issue affecting WorkLatch, contact:
Include enough technical detail for WorkLatch to investigate.
Do not exploit the issue beyond what is reasonably necessary to identify it, access another Business Customer’s information, retain information that does not belong to you, disrupt WorkLatch systems, use destructive testing, or conduct denial-of-service attacks.
WorkLatch does not currently operate a separate public bug-bounty or vulnerability-reward program unless expressly stated otherwise.
Caller or Service Disputes
WorkLatch provides communications, intake, and workflow technology.
WorkLatch generally does not provide the underlying service requested by the Caller.
Questions about:
- service quotes;
- appointments;
- workmanship;
- pricing charged by the service business;
- service quality;
- warranties offered by the business; or
- whether a Business Customer will accept or perform a job
should ordinarily be directed to the applicable Business Customer.
WorkLatch is not automatically a party to the underlying service transaction merely because it facilitated a Rescue interaction or job-request intake.
Emergency Situations
WorkLatch support is not an emergency service.
Do not rely on WorkLatch, a Rescue Link, SMS messaging, or this support page for emergencies requiring immediate police, fire, medical, or other emergency assistance.
Contact the appropriate emergency services for your location.
Legal and Policy Information
Terms of Service
https://www.worklatch.tech/terms
Privacy Policy
https://www.worklatch.tech/privacy
Refund & Cancellation Policy
https://www.worklatch.tech/refund-policy
SMS/Messaging Terms
https://www.worklatch.tech/sms-terms
Acceptable Use Policy
https://www.worklatch.tech/acceptable-use
About WorkLatch
WorkLatch is operated as a Maryland sole proprietorship.
WorkLatch is a software and telecommunications-enabled platform designed to help participating service businesses handle certain missed-call, customer-care, intake, and job-request workflows.